Ebook Hostmanship - The Art of Making People Feel Welcome By Jan Gunnarsson, Olle Blohm
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Hostmanship - The Art of Making People Feel Welcome By Jan Gunnarsson, Olle Blohm
Ebook Hostmanship - The Art of Making People Feel Welcome By Jan Gunnarsson, Olle Blohm
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- Sales Rank: #318199 in eBooks
- Published on: 2013-01-08
- Released on: 2013-01-08
- Format: Kindle eBook
Review
- Service is no longer good enough. Hostmanship has raised the level of how we approach work to a new level of caring, involvement, pride, profit, and engagement. Are you ready to engage in hostmanship or are you so complacent that you will be left behind?David Zinger, Employee Engagement Speaker
- This is an absolutely fantastic book. It is a bit eclectic and wanders around with some sidebar stories, but I assure you there are some very impactful ideas for anyone in the customer care industry - which is pretty much every business on the planet. It was a fun read, the author's voice comes through very genuinely and I underlined quite a few passages that will help me run a better business. A superb book for improving customer service and your level of Hostmanship!John B. SpenceAuthor, Professional Speaker / Trainer in Gainesville, FL
- Finding Jan and Olle's wonderful book, Hostmanship, was one of those rare treats that we find in life. It is a book as real, personal, practical and profound as any you'll ever find. To take seriously the spirit of being a Welcoming Leader is to begin to recover the human dimension of leadership and organizational life. This is such a unique and special book. It is not a book enamored with its own message. Rather it is a simple humble book of lessons learned through years of service to their "guests." Ed Brenegar, Helping leaders and their organizations make "strategic transitions" from where they are to where they need to be in the future.
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